Articles

General terms of use

Any natural person or legal entity, whether a visitor or a registered user, who accesses or uses the site www.lacartedescolocs.com or any information published on the site agrees to be bound by the general terms of use set out in this agreement.

1. www.lacartedescolocs.com

This site, together with all content, data and other materials published on it, is the property of S.A.S. Apoena, whose registered office is at 3 rue des Bouchers, 67000 Strasbourg, France. In these terms and conditions, Apoena is referred to as 'we', 'us', 'our' or 'La Carte des Colocs'.

2. Site content and use

Your use of the La Carte des Colocs site and/or any content appearing on this site is entirely at your own risk. No content or material on the site may be copied, reproduced, republished, downloaded, displayed, transmitted or distributed without the prior authorization of La Carte des Colocs.
Please note that although we make every effort to provide accurate and up-to-date information, the content may not be entirely complete or free from defects, and may be changed, often at fairly short notice. All content is provided without any representation or warranty of any kind, whether express or implied, to the fullest extent permitted by applicable law.

Unless expressly stated otherwise, La Carte des Colocs owns or controls all relevant intellectual property rights in the site and its content. You may not publish, distribute, extract, reuse or reproduce all or any part of the site or its content in any form (including by storing it on any medium), except as expressly authorized under these terms, as permitted on the site, or under French law or local law. The site and its content are intended for your personal, non-commercial use only and may not be redistributed, transferred, assigned or licensed.

3. Registration

If you wish to register on the site, you must accept the Terms of Use, keep your password confidential, and not allow any other person (whether a legal person or a natural person) to use your email address or password to access the site. You undertake not to do anything that could help any person who is not a registered member to access a secure area of the site, and you agree not to create additional accounts for the purpose of abusing the operation of the site or other registered members, or seeking to impersonate another registered member.

You are responsible to La Carte des Colocs for all activity that takes place on your member account. If you believe that someone has obtained your account details, please contact us as soon as possible and we will take appropriate steps to block or close the account.

4. Your personal data

By using our site, you may provide us with different types of personal data, in particular when you create an account, communicate with other users, and contact us by email or through the contact form. You undertake to provide truthful, accurate and complete information on the site and to La Carte des Colocs generally. Personal data provided by registered members will be processed with the appropriate degree of care and security, in accordance with our privacy policy. As the accuracy of this data is a factor affecting our activity of connecting compatible roommates, we cannot be held liable where this data is inaccurate.

Data provided by the user

Surname, first name, date of birth, gender (civil status), occupation, nationality, email address, telephone number (optional), photographs of you, a description of you or of the housing presented in your listing, all data relating to interactions on the site (messages, details of tours and related content, payment information, exchanges with support, etc.), device connection data, copies of identity documents (passport, driver's license, national identity card) if requested by support for identity verification, and any other information you decide to provide.

Data collected automatically

If you log in to our services using Facebook, La Carte des Colocs will have access to certain data from your Facebook account (in particular your first name, surname, profile photograph and email address) in accordance with the terms and conditions of use of the relevant social network.

On each of your visits, in accordance with applicable legislation and with your consent, we may access information relating to the devices on which you use our services or the networks from which you access our services, including in particular your IP addresses, connection data, the types and versions of internet browsers used, the types and versions of your browser plug-ins, operating systems and platforms, data concerning your browsing journey on our site, in particular your journey through the different URL pages of our site, the content you access or view, the search terms used, download errors, the length of time certain pages are viewed, your device's advertising identifier, and interactions with the page.

Data retention period

We retain your personal information for as long as necessary to provide you with our services in accordance with our mutual agreement and to comply with our legal obligations. We retain bank account or credit card information (via our payment provider Stripe) for the period required under applicable tax and accounting laws.

If you delete your data on our platform, it is destroyed immediately and cannot be recovered by you or by us. Please note that we may retain some of your data where the law requires us to do so or where we have a legitimate reason for doing so. This is the case, for example, if we consider that you have not complied with our terms of use and we wish to prevent you from causing harm to other users.

Use of data

We use your data in different ways:

to allow you to access our services and receive related information in accordance with our Terms of Use,
to send you occasional information about our services,
to ensure compliance with applicable legislation and our terms of use. In the event of any breach by you, we may suspend your account on our site,
to manage our site and carry out internal technical operations for troubleshooting, data analysis, testing, research, studies and surveys,
to improve and optimize our site, in particular to ensure that our content is displayed appropriately on your device,
to help us maintain a healthy and secure environment on our site.

Transfer of your data

We work with partner organizations that may have access to your personal data if you take clear action authorizing the transfer of your data separately to each partner (for example, by checking an opt-in box dedicated to a partner).

We also work with partner organizations that may have access to certain data in connection with services we provide (market research, surveys). This data is fully anonymized and cannot identify you under any circumstances; the following personal data will therefore never be transmitted as part of these activities: surname, first name, email address, telephone number, photographs of you, description of you or of the housing presented in your listing, exact address of the housing in your listing.

We display certain parts of our site on some websites through APIs or widgets. In this case, certain information from your profile may also be displayed on those sites. Your personal data, such as your surname, telephone number or email address, will not be accessible on those sites.

We are under a legal obligation to transfer your data, or may do so if we believe this is necessary in order to (1) respond to any claim against La Carte des Colocs, (2) comply with any judicial request, (3) enforce any contract entered into with our users, such as the Terms of Use, (4) deal with an emergency concerning public health or the physical integrity of a person, (5) assist with inquiries and investigations, or (6) protect the rights, property and safety of La Carte des Colocs, its users and, more generally, any third party.

If La Carte des Colocs or all or part of its assets are acquired by a third party, the data in our possession will, in principle, be transferred to the new owner. If we are led to sell or acquire a business or assets, we reserve the right to share your personal data with the potential seller or buyer of that business or those assets.

We draw your attention to the fact that we have no control over the collection or processing of your data carried out by our partners on their own sites. Our site may contain links to the websites of our partners or of third-party companies. Please note that these websites have their own privacy policies and that we accept no responsibility for any use by those sites of information collected when you click on these links. We invite you to read the privacy policies of these sites before sending them your personal data.

Your rights over your data and its deletion

You may modify, correct or delete the data linked to your account at any time. Any modification to your data cancels and replaces the data previously provided. You may also contact us directly at [email protected] to make these modifications, corrections or deletions.

Where provided for by applicable legislation, you have the right to obtain a copy of the personal data we hold about you. We may verify your identity in connection with this request. We will respond to this request within the time limits set by law.

You may close your account at any time by deleting it; all your information will then be deleted, and you may contact us directly at [email protected] to obtain confirmation. We may retain some of your information where the law requires us to do so or where we have a legitimate reason for doing so (such as where you commit wrongful acts or breach our terms of use).

Security policy for data protection

Apoena attaches fundamental importance to data security and to protecting users of its platform.

In this context, Apoena has carried out a comprehensive assessment of its systems, processes and infrastructure, in accordance with the good practices set out by the Agence nationale de la sécurité des systèmes d'information (ANSSI), in particular in the Guide d’hygiène informatique, publicly available at the following address: https://cyber.gouv.fr/publications/guide-dhygiene-informatique

The main measures implemented include, without limitation:

Strong authentication for sensitive access, with a strengthened password policy and rigorous rights management;
Network segmentation and the isolation of critical environments (production, development, testing);
Systematic updating of the software, operating systems and dependencies used by the platform;
Continuous monitoring via logging tools, intrusion detection systems (IDS) and alerts for abnormal events;
Regular backups of data, with periodic restoration tests and redundant, encrypted storage;
Encryption of communications (HTTPS/TLS) and of sensitive data in the database, with secure key management;
Information security training for internal teams (developers, support staff, administrators);
Internal and external security audits are carried out regularly, together with code reviews taking OWASP risks into account.

All these measures help to ensure a high level of security, in accordance with current professional standards. However, because threats are constantly evolving, Apoena undertakes to maintain a process of continuous improvement, to adjust its technical arrangements, and to respond promptly to any incident or identified vulnerability.

Contact

For any request concerning your data, you may contact us directly at the email address [email protected] or by mail at the following address: S.A.S. Apoena - 3, rue des Bouchers - 67000 STRASBOURG - FRANCE.

5. Trackers

In order to improve your search experience, La Carte des Colocs uses trackers (cookies) and may therefore access information already stored in your electronic communications terminal equipment and write information to it.

Trackers under our control

The trackers generated during your visits to La Carte des Colocs do not store any personal information, so your anonymity is guaranteed, and we formally undertake not to use trackers generated directly by our platform for commercial purposes.

The trackers generated directly by La Carte des Colocs relate to:
- the current status of your account (signed in or not, registered or not)
- the town or city, region and type of your last search
- the last position of the search map (if you are searching for a room share)
- the history of listings viewed, contacted or added to your favorites, as well as the history of profiles viewed, contacted or added to your favorites.

You may object to the use of these trackers by configuring your browser, or by using specific extensions that disable the writing and reading of trackers. Please note, however, that this may seriously disrupt your browsing on La Carte des Colocs, as the site needs a specific tracker for each new request in order to determine whether or not you are signed in to your account.

Trackers under the control of third parties

La Carte des Colocs uses third-party services that may also store trackers in your browser, namely:
- Google Analytics (for audience measurement purposes)
- Google AdSense (advertising network)
- Facebook (if you register using your Facebook account)

These third-party services may combine the trackers generated on La Carte des Colocs with other information that you have provided to them or that they have collected when you use their services. As with trackers under our control, you may object to their use by configuring your browser, or by using specific extensions that disable their writing and reading.

Legislation in force

The use of trackers is governed by article 32 II of law no. 78-17 of January 6, 1978, transposing article 5.3 of directive 2002/58/EC of the European Parliament and of the Council of July 12, 2002, as amended by directive 2009/136/EC. To find out more about cookies and trackers, we invite you to consult the CNIL website: www.cnil.fr.

6. ID5

We use the services of the digital advertising platform ID5, located at 199 Bishopsgate, London EC2M 3TY, United Kingdom.

ID5 assigns a unique identifier to each visitor, thereby enabling third-party advertisers to target that visitor with relevant advertising and place bids in real time. ID5 collects information such as the email address (in pseudonymized form), IP address and/or information about the browser or operating system, and uses this data to create an identifier that makes it possible to recognize users across their devices. This identifier does not contain any identifiable personal data. We may place this identifier in our first-party cookie or use an ID5 cookie and allow it to be used for online advertising. This identifier may be shared by us, or on our behalf, with our advertising partners and other third parties worldwide in order to enable interest-based content and/or targeted advertising (for example, on the web, by email, on connected devices, in applications, etc.).

Data processing is carried out on the basis of your consent (art. 6 para. 1 sentence 1 point a) of the GDPR), which may be withdrawn at any time. It is also possible to object to processing if the data is processed on the basis of a legitimate interest (art. 6 para. 1 sentence 1 point f) of the GDPR). A legitimate objection and a withdrawal have no impact on data processing already carried out. If you do not want tracking via the ID5 identifier, please use the opt-out option available on the provider's page: https://id5-sync.com/privacy.

The data is processed by ID5, among others, in the United Kingdom. However, for such a transfer of data there is an adequacy decision of the European Commission pursuant to art. 45 of the GDPR, ensuring a comparable level of data protection. An adequate level of protection for transfers to ID5's partners is also ensured through the conclusion of the EU standard contractual clauses.

For more information about ID5 and the technologies and partners used, please consult the provider's privacy policy: https://www.id5.io/privacy-policy.

7. Objectionable material

If you find, or become aware of, content published on the site that is offensive, unlawful or contrary to the law, please report it to us immediately. Please note that there may be legal consequences if you make a false statement, or act in bad faith, in this regard.

8. Submission of material

If you publish content on the site (including, without limitation, text, photographs, written comments, suggestions, notes, drawings, concepts or any other information disclosed or offered through the site), you grant us a worldwide, perpetual, non-exclusive license to use that material in all media. In addition, you agree to waive your moral rights for the purposes of this license, and you agree that this material is not confidential and that La Carte des Colocs will not be liable for any use or disclosure of such material.

You represent and warrant that you have personally created, written and produced all the content that you publish. We reserve the right to cut, modify, crop or arrange your material as needed, at our discretion. Unless you request otherwise, your name may be published alongside your material. If you do not wish to grant us these rights, please do not submit any material on the site.

9. Links to other sites

The site may publish and/or refer to links to other websites. La Carte des Colocs does not endorse, and accepts no responsibility of any kind for, the content of these sites, is not responsible for their availability, and shall not be liable in any way for any loss or damage that a registered member or user may suffer by using these sites. If you decide to access websites whose links are published on La Carte des Colocs, you do so at your own risk.

10. Links to La Carte des Colocs

Any website may publish a link to our site, provided that this does not imply any endorsement of its products or services by La Carte des Colocs, does not misrepresent any relationship with La Carte des Colocs, does not present any false information about La Carte des Colocs, does not infringe the intellectual property or other rights of any person (whether a legal person or a natural person), and complies with all applicable laws and regulations. Please note, however, that La Carte des Colocs reserves the right to withdraw this authorization at any time.

11. User conduct

We reserve the right to refuse a member's registration for any reason, at any time, or to modify the content of a listing if we believe it to be inappropriate. In particular, we will do so if we find inconsistencies, falsehoods or any attempt to harass or deceive La Carte des Colocs or any of our members or potential users.

Similarly, we reserve the right to close an account, disable a listing or ban a user's email and IP identifiers at any time and without prior justification if we consider that the user harms the image of the site or constitutes a risk to other users. This right will be exercised at our sole discretion, and we reserve the right whether or not to communicate to the user concerned the reasons for closing their account or blocking their identifiers.

Any registered member whose account is disabled or deleted for reasons linked to those mentioned above shall not be entitled to any refund, in any form whatsoever. In addition, please note that if counterfeiting and criminal activity undermine the integrity of our site or business, we will take legal action, including in the event of illegal distribution of the information we provide, or any other use for purposes other than those set out herein.

La Carte des Colocs does not endorse any registration, and we make no comment regarding an individual's conduct, solvency, rental history or ability to pay rent or provide housing. La Carte des Colocs shall not be held liable for events or losses resulting from use of the site. It is your responsibility to determine the suitability and condition of a roommate, tenant or landlord.

13. Indemnity and limitation of liability

If you subscribe to services offered on this site, you agree that the liability of La Carte des Colocs referred to below shall be limited to the lower of the amount you have actually paid and 150 euros. Unless otherwise stated herein, La Carte des Colocs shall not be held liable for any indirect or consequential damage, whether contractual, tortious or otherwise, arising from your use of this site or in connection with the products and/or services we offer.

Nothing in this agreement shall limit or exclude liability for death or injury caused by negligence on the part of La Carte des Colocs. You undertake to indemnify La Carte des Colocs against any loss or damage that may be incurred by La Carte des Colocs, including, without limitation, legal costs, arising from any breach of these terms and conditions, warranties or any other term, or from your misuse of material or information obtained via the site. You further undertake to indemnify La Carte des Colocs against any loss or damage suffered by La Carte des Colocs in relation to any third-party claim against La Carte des Colocs for infringement of intellectual property rights arising in connection with your provision of material on the site.

14. Right of withdrawal

You may cancel your subscription at any time by signing in to your account and clicking the 'Delete my account' button in the 'My settings' tab. Because we give you the opportunity to preview all the content on the site free of charge and require payment only when you wish to become a premium member, we do not offer subscription refunds. However, if you have not found a room or roommate within the period covered by your subscription, we allow you to renew your subscription at a reduced price (subject to change). This provision does not affect your other statutory rights as a consumer.

15. Termination of this agreement

You may terminate this agreement at any time by deleting your account via the site and destroying all content and other materials obtained from the site (and all related copies and installations, whether under the provisions of this agreement or otherwise). La Carte des Colocs may terminate this agreement at any time if, at our sole discretion, we believe that you may have breached (or acted in a way indicating that you do not wish to, or are unable to, comply with) any term, or if we are legally required to do so, or if continuation of the agreement is likely no longer to be commercially viable.

16. Trademarks

The trademarks, products and service names used on this site (including, without limitation, “La Carte des Colocs”) are trademarks or trade names of La Carte des Colocs or its business partners, unless expressly stated otherwise. You may not distribute products or offer services under, by reference to, or by using or reproducing the trademarks, trade names or advertising slogans without the written authorization of La Carte des Colocs.

17. Hacking

You undertake not to attempt to cause damage, deny access to the service, crack the site, carry out reverse engineering, or interfere (collectively, “interference”) with the site in any way whatsoever. If you interfere with the site in any way, you agree to pay for all damage suffered by La Carte des Colocs. La Carte des Colocs will cooperate with the competent authorities in the prosecution of any user who interferes with the site, or attempts in any way to defraud La Carte des Colocs or any other party through the use of a user account on the site or the services provided via the site.

La Carte des Colocs reserves the right to refuse a user access to the site or to any other service for any reason, at any time, at our sole discretion. The user or registered member agrees that we may block the IP address or addresses of the user or registered member at any time and at our sole discretion, and that we may prevent them from continuing to use the site without giving prior notice. We reserve the right to take any action we deem appropriate, at our absolute discretion, in respect of breaches of, or the enforcement of, the terms of this agreement, and we expressly reserve all rights and remedies available to us at law or in equity.

18. No partnership

Your use of the site and/or its content does not create any partnership, client, fiduciary or other professional relationship.

19. Entire agreement and severability

This agreement constitutes the entire agreement between the parties in relation to the subject matter hereof. There are no understandings, agreements or representations, whether oral or written, not specified herein in relation to this agreement. If any part, term or provision of this agreement is interpreted by a court of competent jurisdiction as being unlawful, unenforceable or contrary to applicable law, the other parts or provisions shall remain valid and continue in full force and effect.

20. No waiver

No waiver, express or implied, by either party of a term or condition, or of a breach by the other party of any provision of this agreement, shall constitute a waiver of any breach of the same or any other provision or term of this agreement.

21. Modifications

This agreement may be amended from time to time by the publication of new terms on the site, and any amendment shall apply to all users from the date and time at which the revised terms are published on the site. Continued use of the site or services by the user or registered member implies agreement to, and acceptance of, any such amendment or other changes, as applicable.

22. Governing law and jurisdiction

This agreement shall be governed by and construed in accordance with French law. Any dispute arising out of, or in connection with, this agreement shall be submitted to the exclusive jurisdiction of the French courts.

23. Force majeure

We shall not be liable for any failure or delay in performing any of our obligations mentioned in any of our contracts where this is caused by events outside our control.

24. Partnerships

La Carte des Colocs may display various partners wishing to offer their services to its users, in different forms (checkbox, banner, pop-up, etc.). Any user who checks a partner's checkbox agrees to transmit their information and to be contacted by that partner. Similarly, any user who clicks on a partner's advertising tools agrees to be redirected to that partner's website or websites.

Any user who sends a message to a professional property manager who publishes listings on La Carte des Colocs agrees to transmit their contact details to that manager (email address at a minimum, telephone number if provided).

25. Contact

For any important request, please contact us at the following address: S.A.S. Apoena, 3 rue des Bouchers 67000 Strasbourg, France, or at [email protected].

General terms and conditions of sale for private individuals

Preamble

Each of the terms mentioned below shall have, in these General Terms and Conditions of Sale for the website www.lacartedescolocs.com, the following meaning:

listing: means all elements and data (visual elements, text, photographs, drawings) submitted by an advertiser under their sole editorial responsibility, for the purpose of renting a property advertised on the website.

advertiser: means any adult natural person or legal entity who holds an account and has posted a listing from that account on the website. Every advertiser must be signed in to their account in order to post and manage their listing or listings. The first listing posted results in the creation of an account specific to the advertiser.

account: means the free area that every advertiser must create and sign in to on the website in order to publish, manage and view their listings and subscribe to one or more paid options.

Apoena: means the company that publishes and operates the website: Apoena, S.A.S. with share capital of €2,000, registered with the Strasbourg Trade and Companies Register (RCS) under number 793 700 139, whose registered office is at 3 rue des Bouchers, 67000 Strasbourg, France.

website: means the website operated by Apoena, accessible at the URL www.lacartedescolocs.com

1. Purpose

These General Terms and Conditions of Sale (CGV) set out the contractual terms applicable to any subscription, by an advertiser signed in to their account, to one or more paid options on the website.

2. Acceptance

Any subscription to one or more paid options by an advertiser constitutes full and unconditional acceptance of the CGV in force.

3. Terms for subscribing to paid options

General rules

Subscription to one or more paid options is available exclusively to advertisers signed in to their account on the website.

A paid option may only be subscribed to for a single Listing. Consequently, it is not possible to transfer the benefit of a paid option from one Listing to another.

Several paid options may be subscribed to for the same Listing, whether simultaneously or not.

The price of each paid option varies according to the type of option subscribed to and the subscription period. The pricing table for paid options by category is available in the Prices section.

Listings are ordered on the website, in list view or in the sidebar in map view, in chronological order according to the date and time they were posted online. Consequently, every advertiser acknowledges and accepts that their listing's position at the top of the list or in the sidebar is only temporary.

Place and time of subscription

Paid options may be subscribed to by any advertiser signed in to their account on the website:

either from the posting form when posting a listing,
or at any time while a listing is live, from the My listings tab in the advertiser's account.

Duration and effect of the paid option(s)

With the exception of the paid option “Move to the top of the list immediately”, which is valid once at the time of subscription, any other paid option is subscribed to for 7 days, 14 days or 30 days.

If a listing is withdrawn early, whether by the advertiser or by La Carte des Colocs, in particular in the event of abusive content, the paid option will cease to have effect.

Any change to an account or a listing does not extend the duration of the paid option(s) subscribed to.

Deleting an account results in the deletion of any listing(s) attached to that account (same email address) and, consequently, any paid option(s) subscribed to for those listings, and does not entitle the advertiser to any refund or compensation, which the advertiser acknowledges and accepts.

4. Description of paid options

Immediate or daily move to the top of the list

This paid option is available in four forms:

Immediate move to the top of the list

The listing's publication date will be reset to 0, allowing it to move to the top of the list in list view and the sidebar in map view, as if it had just been posted online, once from subscription to this option. It is available via a dedicated button only from the day after the listing is posted, on the My listings page.

Daily move to the top of the list for 7 days

The listing's publication date will be reset to 0, allowing it to move to the top of the list in list view and the sidebar in map view, as if it had just been posted online on the website, each day for 7 days, from:

the day the listing is posted, if this option is subscribed to when the listing is posted.
the date of subscription to this option if it does not take place on the day the listing is posted, but during the period for which it is online.

A subscription confirmation email will be sent on the day the option is subscribed to, to confirm this to the advertiser. Another email will be sent 3 days before the end of the option to inform the advertiser that this deadline is approaching. Finally, a last email will be sent on the day the option ends to inform the advertiser that the effects of the option have ended.

Daily move to the top of the list for 15 days

the day the listing is posted, if this option is subscribed to when the listing is posted.
the date of subscription to this option if it does not take place on the day the listing is posted, but during the period for which it is online.

Daily move to the top of the list for 30 days

the day the listing is posted, if this option is subscribed to when the listing is posted.
the date of subscription to this option if it does not take place on the day the listing is posted, but during the period for which it is online.

Highlighting in search results

In map search view, the listing will be highlighted by adding a thumbnail showing the rent above the dedicated marker on the map, together with a star (⭐). The listing marker will appear in a specific color, distinct from the markers used for non-featured listings. In the sidebar, the listing will also display a specific ⭐Featured banner and a specific color, distinct from the other listings in the list.

In list search view, the listing will appear in a special ⭐Featured box at the very top of the results for all searches matching the relevant search filters. In the list, the listing will also display a specific ⭐Featured banner and a specific color, distinct from the other listings in the list.

Highlighting in search results each day for 7 days

The listing will be highlighted in list view and map view on the website each day for 7 days, from subscription to this option.

Highlighting in search results each day for 15 days

The listing will be highlighted in list view and map view on the website each day for 15 days, from subscription to this option.

Highlighting in search results each day for 30 days

The listing will be highlighted in list view and map view on the website each day for 30 days, from subscription to this option.

Display in email notifications

A preview of the listing will be inserted at the bottom of emails sent to users whose search matches the search filters in the listing's area. This includes both daily email alerts featuring newly posted listings and notifications sent after each new message received on the site.

Display in email notifications each day for 7 days

The listing will be displayed in several emails received by users looking for a property in the listing's area, each day for 7 days, from subscription to this option.

Display in email notifications each day for 15 days

The listing will be displayed in several emails received by users looking for a property in the listing's area, each day for 15 days, from subscription to this option.

Display in email notifications each day for 30 days

The listing will be featured in several emails received by users looking for a property in the listing's area, each day for 30 days, from subscription to this option.

Complete featured listing bundle

The listing benefits from all paid options at the same time.

Complete featured listing bundle for 7 days

For 7 days from subscription to this option, the advertiser benefits, for their listing, from:

a daily move to the top of the list according to the listing's posting date and time
highlighting in search results
display in email notifications

Complete featured listing bundle for 15 days

For 15 days from subscription to this option, the advertiser benefits, for their listing, from:

a daily move to the top of the list according to the listing's posting date and time
highlighting in search results
display in email notifications

Complete featured listing bundle for 30 days

For 30 days from subscription to this option, the advertiser benefits, for their listing, from:

a daily move to the top of the list according to the listing's posting date and time
highlighting in search results
display in email notifications

The complete featured listing bundle may only be subscribed to for a single listing, either from the posting form when posting a listing or from the My listings tab in the advertiser's account at any time while a listing is live.

All listings published on the website are eligible for the complete featured listing bundle.

5. Price

The prices applied are those in force on the day the advertiser purchases one or more paid options. Apoena reserves the right to change its prices at any time.

The price of each paid option varies according to the type of option subscribed to and the duration selected.

Paid options	Price
Immediate move to the top of the list	3.90€
Daily move to the top of the list for 7 days	9.90€
Daily move to the top of the list for 15 days	14.90€
Daily move to the top of the list for 30 days	24.90€
Featured in search results for 7 days	6.90€
Featured in search results for 15 days	9.90€
Featured in search results for 30 days	14.90€
Displayed in email notifications for 7 days	6.90€
Displayed in email notifications for 15 days	9.90€
Displayed in email notifications for 30 days	14.90€
Complete featured listing bundle for 7 days	19.90€
Complete featured listing bundle for 15 days	24.90€
Complete featured listing bundle for 30 days	34.90€

6. Payment and invoicing

Any advertiser signed in to their account may subscribe to one or more paid option(s):

by bank card via the website

Payment is due when each paid option is taken out. If issues arise after payment for paid options, resulting in Apoena not receiving the amount due, the maximum payment period is 30 days, late-payment interest is 10%, and the fixed compensation for recovery costs is 40 euros.

The advertiser is informed, via a confirmation email received on the day of subscription, that they may generate an invoice. From the Settings tab in their account, the advertiser may download, in PDF format, invoices relating to subscriptions to paid options. If an individual advertiser does not download invoices relating to subscriptions to paid options, they are deemed to have tacitly objected to their address being transmitted for inclusion on those invoices.

7. Refunds and withdrawal

Refunds

Paid options are non-refundable.

If a listing is deleted:

If publication of a listing is refused by Apoena because it does not comply with the site's publication rules, the amount paid for the paid option(s) subscribed to may be refunded after the Apoena team has reviewed all the elements relating to that aborted listing submission. This procedure may be initiated only following a report by the advertiser concerned.

However, if Apoena is required to delete a listing while it is live because it does not comply with the site's General Terms of Use, and in particular because its content has legitimately been reported as abusive, Apoena will not refund to the advertiser the amount of the paid option(s) subscribed to when the listing was submitted or on the advertiser account associated with the listing thus deleted while live.

If an account is deleted:

Deletion of an account entails deletion of all listing(s) attached to it and, consequently, deletion of all paid option(s) subscribed to for those listings, and gives no right to any refund or compensation, which the advertiser acknowledges and accepts.

Withdrawal

Pursuant to Articles L 221-18 et seq. of the French Consumer Code, the advertiser has a period of fourteen (14) clear days in which to withdraw. However, by confirming the order, the advertiser agrees that Apoena may begin performing the service and expressly waives their right of withdrawal.

8. Liability and force majeure

Apoena may not be held liable in the event of non-performance or improper performance of the order due either to the advertiser or to an event of force majeure.

9. Changes to the General Terms and Conditions of Sale

These General Terms and Conditions of Sale apply from May 18, 2021.

Apoena reserves the right, at any time, to amend all or part of the General Terms and Conditions of Sale.

Advertisers are invited to consult the General Terms and Conditions of Sale regularly in order to familiarize themselves with any changes made.

10. Miscellaneous provisions

Any processing of personal data in connection with these terms is subject to the provisions of our General Terms of Use, which form an integral part of these General Terms and Conditions of Sale.

If any part of the General Terms and Conditions of Sale should prove to be unlawful, invalid or unenforceable, for any reason whatsoever, the provisions in question shall be deemed unwritten, without affecting the validity of the other provisions, which shall continue to apply between advertisers and Apoena, unless it was an essential and decisive clause that led one of the parties to subscribe to the paid option.

Any complaint must be addressed to Apoena customer service.

These General Terms and Conditions of Sale are governed by French law and EU law.

General terms and conditions of sale for professionals

These general terms and conditions of sale apply to property professionals wishing to use the services for publishing, hosting and featuring property listings on the La Carte des Colocs website.

Preamble

The company APOENA (hereinafter “APOENA”), a SAS with share capital of €2,000, whose registered office is at 3 rue des Bouchers, 67000 Strasbourg, France, registered with the Registre du Commerce et des Sociétés de Strasbourg under no. 793 700 139, offers non-professional users contact and matching services via its property listings portal.

The Advertiser is a property professional; it wishes to publish listings and benefit from the featuring and promotion of its properties on APOENA’s website.

These General Terms and Conditions of Sale (hereinafter the “CGV”) are intended to define the conditions under which the professional advertiser (the “Advertiser(s)”) requesting them, via APOENA’s website accessible at https://www.lacartedescolocs.com/ (the “Site”), by direct contact or via printed material, may benefit from the following services: publication, hosting and featuring of property listings on the Site.

The Advertiser means any private individual or private legal entity acting for professional purposes in the course of its main activity, including where it acts in the name of or on behalf of another professional.

The Advertiser, as a property professional, declares that it has all authorisations required for its business, and in particular that it complies with the provisions of loi Hoguet no. 70-9 of 2 January 1970.

The CGV are systematically provided to the Advertiser before any subscription is taken out and shall, where applicable, prevail over any other version or any other conflicting document. No special condition may, unless formally accepted in writing by APOENA, prevail over these CGV.

They set out all the obligations of the parties. In accordance with article L 441-1 of the Code de commerce, they constitute the sole basis of the commercial relationship between the parties and, as such, the Advertiser is deemed to accept them without reservation.

As these CGV may subsequently be amended, the applicable version is the one in force on the date on which the subscription is taken out and/or renewed.

1. Services offered

1.1 APOENA offers hosting, publication and featuring services on its Site for property rental listings.

1.2 As part of these services, the Advertiser has access to a dedicated interface with various features, which may be modified and developed, allowing it in particular to:

manage its listings (publish, activate/deactivate, edit (except in the case of automated submission), delete and access viewing statistics);
enter and update the information appearing on its public presentation page (including company name, legal form, share capital, SIREN no., type of activity, telephone number, contact email for receiving notifications, and online listings);
access billing information and download its invoices;
enter and update its payment information;
enter and update information relating to its sign-in method;
exchange messages with other users of the Site;
cancel its subscription/delete its account;
change its subscription.

It is expressly agreed that these features may be updated and developed, without the Advertiser being entitled to make any claim and/or request payment of any compensation.

2. Subscription to the services – Order, contract and subscription

2.1 To benefit from the services, the Advertiser must create an account on the Site, set up its public presentation page and, more generally, accept the Site’s General Terms and Conditions of Use.

2.2 Once the Advertiser’s account has been created and validated, it benefits from a one-month trial period if it is a new user, or 10 to 15 days if it is an existing user on 20 December 2025, during which access to the services is free of charge (see Article 9).

2.3 To continue benefiting from the services after the trial period, the Advertiser may select on the Site, at any time, the type of plan it wishes to use, according to the following methods:

via a subscription banner displayed continuously on the account home page during the trial period, or continuously on all pages of the Site after that trial period;
via the “Subscription” page.

The different types of plan are as follows:

5-listing plan;
20-listing plan;
50-listing plan;
100-listing plan;
500-listing plan;
3000-listing plan.

Above 3000 listings, a personalised subscription will be offered to the Advertiser.

The number of listings means the maximum number of listings active simultaneously.

The Advertiser also chooses a commitment period, which may be monthly or annual.

2.4 Once the type of plan and the commitment period have been chosen, the Advertiser clicks the “Subscribe to Pro …” button for the chosen subscription to open the page allowing it to enter its legal information, choose a payment method and enter payment information.

It may validate the order via a “Continue” button. Finally, it completes the addition of the payment method on the dedicated provider’s website.

2.5 Before validating the order, the Advertiser has the option to check the details of the chosen offer and the pricing terms, and to correct any errors before confirming its acceptance (article 1127-2 of the Code civil), it being specified that any order entails acceptance of the prices and descriptions of the services offered.

It is the Advertiser’s responsibility to check the accuracy of the order and to report any error immediately.

2.6 An order is recorded on APOENA’s Site when the Advertiser accepts these CGV by ticking the box provided for that purpose and validates its order.

2.7 The Advertiser may subscribe to paid options to feature its listings:

General rules:

Subscription to one or more paid option(s) is available exclusively to advertisers signed in to their account from the website. A paid option may be taken out for one listing only. Consequently, it is not possible to transfer the benefit of a paid option from one Listing to another. Several paid options may be taken out for the same Listing, whether simultaneously or not. The price of each paid option varies according to the type of option taken out and the subscription period. The price list for paid options by category is available in the Prices section of the General Terms and Conditions of Use. Listings are ranked on the website in list view, or in the sidebar in map view, in chronological order according to the date and time they were put online. Consequently, every advertiser acknowledges and accepts that the presence of its listing at the top of the list or in the sidebar is only temporary.

Where and when to subscribe:

Paid options may be taken out on the website by any advertiser signed in to its account:

From the submission form when submitting a listing. Once the advertiser has clicked the 'post your listing' button at the end of the publication form, an options presentation page opens, allowing the user to select the options and the duration they want. Once the type of plan and the commitment period have been chosen, the Advertiser clicks the 'Continue and proceed to secure payment' button to open the payment page on which it must enter its legal information, choose a payment method and enter payment information. It may validate the order via a 'Pay' button.
At any time while a listing is live, from the 'My listings' tab in the advertiser’s account. Above each listing, a box allows an option to be selected via an 'Activate' button. Once the advertiser has clicked the 'Activate' button, an options presentation page opens, allowing the user to select the options and the duration they want. Once the type of plan and the commitment period have been chosen, the Advertiser clicks the 'Continue and proceed to secure payment' button to open the payment page on which it must enter its legal information, choose a payment method and enter payment information. It may validate the order via a 'Pay' button.

Duration and effect of the paid option(s):

With the exception of the paid option “Move to the top of the list immediately”, which is valid once at the time of subscription, any other paid option is taken out for 7 days, 14 days or 30 days. If the listing is withdrawn early (whether by the advertiser or by La Carte des Colocs, particularly in the event of abusive content), the paid option ceases to have effect. Modification of an account or a listing does not extend the duration of the paid option(s) taken out. Deletion of an account results in the deletion of any listing(s) attached to that account (same email address) and, consequently, of any paid option(s) taken out for those listings, and gives no right to reimbursement or compensation, which the advertiser acknowledges and accepts.

Description of paid options:

Immediate or daily move to the top of the list

This paid option is available in four forms:

Immediate move to the top of the list:
The listing’s publication date will be reset to 0, allowing it to move to the top of the list in list view and the sidebar in map view, as if it had just been put online, once from the time this option is taken out. It is available via a dedicated button only from at least the day after the listing is submitted on the My listings page.

Daily move to the top of the list for 7 days:
The listing’s publication date will be reset to 0, allowing it to move to the top of the list in list view and the sidebar in map view, as if it had just been put online, on the website, each day for 7 days, from:

the day the listing is submitted, if this option is taken out when the listing is submitted;
the date this option is taken out, if it is not taken out on the day the listing is submitted, but during the period it is online.

A subscription confirmation email will be sent on the day the option is taken out to confirm this to the advertiser. Another email will be sent 3 days before the end of the option to inform the advertiser that this deadline is imminent. Finally, a last email will be sent on the day the option ends to inform the advertiser that the option has ceased to have effect.

Daily move to the top of the list for 15 days:
The listing’s publication date will be reset to 0, allowing it to move to the top of the list in list view and the sidebar in map view, as if it had just been put online, on the website, each day for 15 days, from:

the day the listing is submitted, if this option is taken out when the listing is submitted;
the date this option is taken out, if it is not taken out on the day the listing is submitted, but during the period it is online.

Daily move to the top of the list for 30 days:
The listing’s publication date will be reset to 0, allowing it to move to the top of the list in list view and the sidebar in map view, as if it had just been put online, on the website, each day for 30 days, from:

the day the listing is submitted, if this option is taken out when the listing is submitted;
the date this option is taken out, if it is not taken out on the day the listing is submitted, but during the period it is online.

Highlighting in search results:

In map search mode, the listing will be featured by adding a thumbnail of the rent above the dedicated marker on the map, accompanied by a star. The listing marker has a specific colour compared with the other markers for listings that are not featured. In the sidebar, a specific “Featured” banner is shown on the listing, which also has a specific colour compared with the other listings in the list.

In list search mode, the listing will appear in a special “Featured” box at the very top of the results for all searches matching the appropriate search filters. In the list, a specific “Featured” banner is shown on the listing, which also has a specific colour compared with the other listings in the list.

Highlighting in search results each day for 7 days:
The listing will be highlighted in list view and map view, on the website, each day for 7 days, from the date this option is taken out.

Highlighting in search results each day for 15 days:
The listing will be highlighted in list view and map view, on the website, each day for 15 days, from the date this option is taken out.

Highlighting in search results each day for 30 days:
The listing will be highlighted in list view and map view, on the website, each day for 30 days, from the date this option is taken out.

Display in email notifications:

A preview of the listing will be inserted at the bottom of emails sent to users whose search matches the search filters in the listing’s area. This includes both daily email alerts with newly published listings and notifications sent after each new message received on the Site.

Display in email notifications each day for 7 days:
The listing will be displayed in several emails received by users searching for a property in the listing’s area, each day for 7 days, from the date this option is taken out.

Display in email notifications each day for 15 days:
The listing will be displayed in several emails received by users searching for a property in the listing’s area, each day for 15 days, from the date this option is taken out.

Display in email notifications each day for 30 days:
The listing will be featured in several emails received by users searching for a property in the listing’s area, each day for 30 days, from the date this option is taken out.

Complete featured listing bundle:

The listing benefits from all paid options at the same time.

Complete featured listing bundle for 7 days:
The advertiser benefits, for its listing, for 7 days from the date this option is taken out, from:

a daily move to the top of the list according to the date and time the listing was put online;
highlighting in search results;
display in email notifications.

Complete featured listing bundle for 15 days:
The advertiser benefits, for its listing, for 15 days from the date this option is taken out, from:

a daily move to the top of the list according to the date and time the listing was put online;
highlighting in search results;
display in email notifications.

Complete featured listing bundle for 30 days:
The advertiser benefits, for its listing, for 30 days from the date this option is taken out, from:

a daily move to the top of the list according to the date and time the listing was put online;
highlighting in search results;
display in email notifications.

The complete featured listing bundle may be taken out for one single listing only, either from the submission form when submitting a listing, or from the My listings tab in the advertiser’s account at any time while a listing is live.

All listings published on the website are eligible for the complete featured listing bundle.

3. Electronic signature

3.1 The online provision of the Advertiser’s bank details and final validation of the order shall constitute proof of the Advertiser’s agreement and shall constitute:

the sums due under the contract becoming payable;
signature and express acceptance of all operations carried out.

3.2 In the event of fraudulent use of its bank details, the Advertiser is invited, as soon as it becomes aware of such use, to contact APOENA.

4. Confirmation of the order and contract

4.1 Receipt and validation of the order are confirmed by APOENA sending an email.

4.2 Once confirmed and accepted by APOENA, under the conditions described above, the order may not be cancelled, except in cases of force majeure.

4.3 In certain cases, including non-validation of the payment method, an incorrect address or any other issue with the Advertiser’s account, APOENA reserves the right to prevent the contract from taking effect until the issue is resolved.

4.4 If it is impossible to provide the service, the Advertiser will be informed by email.

4.5 APOENA reserves the right to cancel or refuse any order from an Advertiser with whom there is a dispute relating to payment of a previous order.

5. Proof of the transaction

The computerised records kept in APOENA’s computer systems under reasonable security conditions shall be considered proof of the communications, orders and payments between the parties. Purchase orders and invoices are archived on a reliable and durable medium that may be produced as evidence.

6. Right of withdrawal

As the Advertiser is a professional acting in the course of and for the needs of its profession, and unless otherwise provided by law, the right of withdrawal provided for by the Code de la consommation does not apply.

7. Commitment period

7.1 When selecting the plan, the Advertiser chooses the desired duration for performance of the services.

The Advertiser may choose a subscription with a duration of:

thirty (30) days;
one (1) year.

7.2 At the end of this initial period, the subscription shall renew automatically for a period equal to the initial period, unless terminated by either party in compliance with the notice period defined in 7.3.

7.3 Either party may terminate the contract as of right, subject to giving, before the expiry date of the initial term of the contract or of any renewal period, notice of:

48 hours in the case of a monthly subscription;
1 week in the case of an annual subscription.

Termination is carried out by clicking the dedicated button on the “Subscription” page.

Termination of an annual subscription causes a warning to appear, showing the monthly payments remaining due until expiry.

7.4 Termination is confirmed electronically by APOENA.

8. Prices

8.1 The services offered by APOENA are provided at the prices in force, as shown on the Site, when the order is recorded. Prices are expressed in euros and excluding VAT. They will be increased by the applicable VAT rate.

8.2 Prices are set according to the number of listings active simultaneously during the same month and the commitment period chosen by the Advertiser.

8.3 If the number of listings included in the plan chosen by the Advertiser is exceeded, the 'Post a listing' button will disappear and a message will open on the account home page and/or an email notification will be sent to the Advertiser to allow it to subscribe to the higher plan.

8.4 The Advertiser may benefit from price reductions, discounts and rebates, under the conditions and according to the procedures described by APOENA in its pricing policy.

8.5 Prices are firm and non-revisable during their period of validity, APOENA reserving the right, outside that period of validity, to change prices at any time.

8.6 The absence of publication of listings during the commitment period does not constitute grounds for a reduction and/or exemption from monthly payments and/or early termination of the contract.

9. Free trial period

9.1 A one-month trial period is systematically offered to the Advertiser (if it is a new user on 20 December 2025, 10 to 15 days if it is an existing advertiser). During this period, the Advertiser may publish an unlimited number of active listings up to 3000.

9.2 During or at the end of this trial period, the Advertiser may decide not to convert its trial into a paid subscription. It may continue to access its account, but all features will be unusable.

10. Payment terms and late-payment interest

10.1 Payment of the sums due under the contract may be made by:

bank direct debit attached to a SEPA mandate;
bank card debit;
PayPal debit (from the 1st quarter of 2026).

For SEPA direct debit payments, the Advertiser expressly agrees that the pre-notification of each instalment shall be sent at least three (3) calendar days before the debit date, by way of derogation from the default period provided for by the applicable SEPA rules.

10.2 Services are invoiced monthly according to the chosen subscription and are payable in advance. The invoice is issued electronically and sent to the Advertiser via its user account, which it expressly accepts.

10.3 The Advertiser may update its payment methods in its personalised area at any time.

10.4 In the event of failure to comply with the payment deadline and without prejudice to all its other rights, including suspension or termination of the contract and/or services, APOENA may demand payment of daily late-payment interest. This interest shall be due as of right from the invoice due date until the day on which all sums due have been paid. This late-payment interest shall be calculated at the interest rate applied by the ECB to its most recent refinancing operation, increased by 10 percentage points. This interest shall continue to accrue on all payable sums, notwithstanding expiry or termination of the contract for any reason whatsoever.

The Advertiser shall also be liable for the fixed compensation provided for in article L 441-6 of the Code de commerce.

10.5 By way of derogation from article 1342-10, paragraph 1 of the Code civil, it is expressly provided that if several invoices are due and the Advertiser makes a partial payment, APOENA shall be free to allocate that payment as it sees fit, any allocation indicated by the Advertiser being purely and simply ineffective.

10.6 APOENA reserves the right to request from the Advertiser a security deposit or any other form of payment guarantee (or an increase in the guarantee already provided) in the event of payment incidents, a substantial change in its financial situation, or significant and/or additional orders or use of services.

11. APOENA’s obligations

11.1 Without prejudice to article 13, APOENA undertakes to publish on the Site the property listings posted by the Advertiser via the manual publication form and/or transmitted by the Advertiser via an automated listings feed.

In the event that listings are transmitted via an automated feed, the Advertiser undertakes to take sole responsibility for the compliance and compatibility of any software and, more generally, any process and/or equipment used to transmit data with the standards defined by APOENA. APOENA may not be held liable on any grounds whatsoever in the event of incompatibility and/or inability to publish listings by this means.

11.2 APOENA shall use its best efforts to provide the Advertiser with access to the Site and to its personalised area seven days a week and 24 hours a day, in particular to manage its account and listings; however, APOENA reserves the right to suspend and/or close access to the server in order to maintain the hardware and software necessary for the operation of the Site. In such a case, APOENA shall use its best efforts to limit the inconvenience caused, in particular the duration and consequences of maintenance operations.

Except in emergencies, APOENA undertakes to inform the Advertiser at least 24 hours in advance of any interruption of access to the Site caused by it or of which it may become aware, and to use its best efforts to ensure that maintenance operations are carried out between 21:00 and 06:00.

In the event of a malfunction and/or incident identified by the Advertiser, the latter may inform APOENA by contacting customer service by email at [email protected]. Following a report, APOENA undertakes to intervene as soon as possible in order to restore the Site’s features.

11.3 The Advertiser acknowledges that the provision and continuity of the services depend on external factors (telecommunications operators in particular). As such, APOENA may not be held liable in the event of interruption of the services for external reasons, and in particular due to third-party suppliers.

12. Advertiser’s obligations

12.1 Without prejudice to the provisions of the General Terms and Conditions of Use, the Advertiser undertakes to communicate to APOENA all legal information relating to its identification.

12.2 In order to facilitate proper performance of the services, the Advertiser undertakes:

to provide APOENA with complete, verified, reliable and accurate information and documents, within the required timeframes, without APOENA being required to verify their completeness or accuracy;
to verify that it has all rights necessary to publish the listing and, more specifically, its content;
to appoint a contact person vested with decision-making authority;
to notify APOENA directly of any potential difficulty relating to performance of the services.

12.3 It also undertakes to communicate all useful and necessary information for the publication of listings on the Site. This information is specified in the manual publication form as well as in the technical document relating to the integration of automated listing feeds.

12.4 The Advertiser undertakes to draft, publish, manage, modify and delete its listings under its sole and exclusive responsibility, without recourse against APOENA, which is responsible only for hosting the listings, which it expressly acknowledges and accepts.

As such, the Advertiser is solely responsible for the content, quality and/or lawfulness of the listings. It undertakes to indemnify APOENA against any complaint, action and/or proceedings connected with the content and lawfulness of the listings and to compensate any type of loss resulting therefrom, including the costs incurred in defending itself.

13. Suspension of access to the personalised area and of listings

13.1 APOENA reserves the right to suspend access to the Advertiser’s personalised area if the Advertiser breaches statutory and/or regulatory provisions, the General Terms and Conditions of Use and/or these CGV, as well as in the event of suspected fraudulent use of the account.

13.2 APOENA also reserves the right to refuse publication of certain listings that breach statutory and/or regulatory provisions or its General Terms and Conditions of Use, do not contain sufficient mandatory information or are considered identical to other listings by the same Advertiser; however, in the context of the services, APOENA has no obligation to verify the content or consistency of the listings put online by the Advertiser.

13.3 APOENA automatically deactivates the Advertiser’s personalised area if the Advertiser has not signed in to it within one month.

14. Intellectual property

14.1 APOENA elements

APOENA is the exclusive holder of the intellectual property rights relating to the Site, its content and/or its structure, and in particular the texts, images, drawings, graphics and any other element comprising the said Site. APOENA is the holder of, or beneficiary of a licence to use, the TIPIS, LA CARTE DES COLOCS and LA CARTE IMMOBILIERE trade marks.

All elements comprising it, including its architecture, graphic charter, domain names, texts, comments, photos, videos, trade marks, graphics, concept, illustrations, images, databases and all other distinctive signs appearing on the site www.lacartedescolocs.com are protected by the national and international legislation in force on intellectual property, in respect of which APOENA or its licensors hold rights (copyright, neighbouring rights, database producer rights). No use of this content or of the intellectual property rights is authorised without APOENA’s prior, express written consent.

As such, the Advertiser acknowledges and accepts that access to the Site and to its account may not entail any assignment of intellectual property rights (including trade mark rights or copyright) or other rights for its benefit.

Any use, reproduction, representation, modification, publication or adaptation of all or part of the elements of the Site, by whatever means or process used, is prohibited unless prior written authorisation has been granted by APOENA, and would constitute infringement under articles L.335-2 et seq. of the Code de la propriété intellectuelle.

The use and reproduction, without prior written authorisation, of distinctive signs such as trade marks registered by APOENA, corporate names, trade names, signs and domain names are prohibited, and could constitute infringement, misappropriation, unfair competition or parasitism.

In addition, pursuant to articles L.342-1 et seq. of the Code de la propriété intellectuelle, APOENA is a database producer. Consequently, the Advertiser or any user is prohibited from:

Extracting, by permanent or temporary transfer, all or a qualitatively or quantitatively substantial part of the content or listings of the website onto another medium, by any means and in any form whatsoever;
Reusing all or a qualitatively or quantitatively substantial part of the content or listings of the website by making them available to the public;
Repeatedly or systematically extracting or reusing qualitatively or quantitatively non-substantial parts of the website’s content and listings where such operations manifestly exceed the normal conditions of use of the website;
Commercially exploiting its access rights to the website with third parties.

Finally, the Advertiser undertakes to inform APOENA without delay of any infringement of APOENA’s intellectual property rights that it may become aware of under this clause.

14.2 Advertiser elements

The Advertiser grants APOENA the right to use its name, image, title, distinction, logos and trade marks, for the entire duration of the contract and solely for the purposes of performance of the services. This right of use includes the right to reproduce the Advertiser’s name, image, title, distinction, logos and trade marks on the Advertiser’s public presentation page, within listings, on the Site and on social media.

In particular, the Advertiser authorises APOENA to reproduce the listings and all elements they contain (images, texts, etc.).

The Advertiser declares that it holds all intellectual property rights necessary for publication of the content it publishes on APOENA’s site and that nothing prevents their grant to APOENA. The Advertiser warrants to APOENA that none of the elements it provides to APOENA for the purposes of publication on the Site infringes third-party rights. The Advertiser also warrants that APOENA does not need to obtain any other licences, assignments or grants of intellectual property rights of any kind for the use, in accordance with the purpose of the contract, of the content and elements that it publishes via the site.

As such, the Client indemnifies APOENA against any action based on third-party rights, including actions for infringement and parasitism. Where applicable, the Advertiser undertakes to bear all costs (such as the costs of defending its rights), damages and interest that APOENA may be ordered to pay by a court decision, as well as all commitments stipulated in a settlement agreement.

15. Limitation of APOENA’s liability

15.1 APOENA is a service provider whose services aim to facilitate the promotion of the Advertiser’s properties and contact with users. The services offered by APOENA consist in making available a tool allowing listings to be published. As such, APOENA is subject only to a best-endeavours obligation, to the exclusion of any obligation of result; in particular, APOENA does not guarantee that contact with persons will actually be made and/or that the rental will actually take place. It may not be held liable, on any grounds whatsoever, in the relationships, exchanges or agreements entered into between the Advertiser and users.

15.2 APOENA may also not be held liable by the Advertiser’s principal clients. As such, the latter undertakes to take sole responsibility for, and to indemnify APOENA against, any dispute or challenge that may arise in relations with its clients, particularly concerning the use, reproduction, display, transmission or dissemination of any type of information and/or content concerning the properties that are the subject of the listings.

15.3 The company APOENA may not be held liable for any interruption of the services and/or the website for technical reasons, and in particular maintenance operations, or resulting from an attack and/or computer hacking.

15.4 APOENA’s entire liability, relating to any breach, negligence or fault identified in connection with performance of the services, shall be capped at the amount paid for the services provided during the last 6 months preceding the date on which the damage occurred, in order to cover claims of any kind (interest and costs included), regardless of the number of actions, grounds invoked or parties to the disputes.

APOENA’s liability may be incurred only in the event of proven fault or negligence and is limited to direct loss, to the exclusion of any indirect loss of any kind whatsoever.

APOENA and its insurers are not liable for indirect damage, loss of profit or loss of opportunity or expected profits, loss of customers and/or business disruption, or the financial consequences of actions that may be brought by third parties against the Advertiser.

APOENA is also exempt from any liability in the event of negligence and/or improper use of the Site and services.

16. Claims

All claims, whether amicable or judicial, relating to performance of the services must be made within one year from the end of performance of the service.

17. Early termination

17.1 Breach by a party of its obligations

In the event of sufficiently serious non-performance of any of the obligations incumbent on the other party, fraud or a criminal offence, the injured party may notify the defaulting party by registered letter with acknowledgement of receipt of the termination for breach of these terms, 8 days after receipt of a formal notice to perform that has remained without effect, pursuant to the provisions of article 1224 of the Code civil.

The formal notice may be notified by registered letter with request for acknowledgement of receipt or by any extrajudicial act and must expressly mention the intention to apply this clause.

17.2 Advertiser’s payment default

In the event of the Advertiser’s failure to comply with its payment obligation provided for in article 10, the contract may be terminated as of right at APOENA’s discretion.

In accordance with article 1344 of the Code civil, it is expressly agreed between the parties that the debtor of an obligation to pay under these terms shall be validly put on formal notice by the mere fact that the obligation becomes due.

17.3 Effects of termination

The services exchanged between the parties having served their purpose as the reciprocal performance of these terms progressed, they shall not give rise to restitution for the period prior to the last service that did not receive its counterpart, in accordance with the provisions of article 1229 of the Code civil.

In the event of termination due to the Advertiser’s fault, termination of these terms shall in particular have the following consequences:

the Advertiser shall owe all invoices issued, according to the terms provided for in article 10;
any monthly payments remaining to run under the subscription shall become immediately payable;
APOENA shall cease publishing the Advertiser’s listings and shall permanently delete its account.

18. Force majeure

The parties may not be held liable for a breach of any of their obligations under the contract resulting from the occurrence of an event of force majeure, as defined by the case law of the French courts.

Cases of force majeure include any act or event beyond the parties’ control and include, in particular and without limitation, strikes, civil unrest, riots, terrorist attacks or threats of terrorist attack, wars, fires, explosions, storms, floods, earthquakes, epidemics, health crises or other natural disasters, inability to use telecommunications networks normally, acts, legislation, regulations or restrictions of any government.

The party wishing to invoke a case of force majeure must notify the other party by registered letter with acknowledgement of receipt as soon as it becomes aware of it, and at the latest within eight (8) calendar days from the occurrence of the said event.

If such circumstances continue for a period exceeding thirty (30) days from notification, the contract may be terminated by either party.

19. Confidentiality

19.1 Each party undertakes not to communicate to any person other than officers, directors, employees or representatives of a party who need to know the said confidential information for the purposes of negotiating, signing and performing this contract, directly or indirectly, all or part of the confidential information of any nature, whether commercial, industrial, technical or financial, that has been communicated to it by the other party, or of which it has become aware in connection with performance of the contract. Any communication of information by either party must be authorised by the other party. Information that is in the public domain, in the absence of fault by either party, is not confidential information.

19.2 Each party undertakes to inform all its representatives of the private nature of the confidential information and to instruct those persons to treat it in accordance with the provisions of this article.

19.3 The parties are authorised to disclose confidential information by order of a duly authorised Court or administrative agency, upon request or demand from a duly authorised regulatory agency or authority, or pursuant to any regulation of the latter, to the extent reasonably required in the context of exercising a remedy under these terms, to a party’s legal adviser or independent statutory auditors, to one of the parties’ subcontractors, and to any authorised assignee under these terms, provided that the said assignee undertakes in writing to be bound by the provisions of this article.

19.4 Each party therefore undertakes, on its own behalf and on behalf of its employees, to treat as confidential, during the term of the contract and for a period of 3 (three) years after its expiry, the documents, systems, software, know-how, formulae, information or data of any kind originating from the other party of which they may have become aware in connection with performance of this contract, and must not disclose them to any third party whatsoever or use them outside the needs of this contract.

20. Personal data

Each party undertakes to comply with the regulations applicable to the protection of personal data, including Regulation (EU) 2016/679 General Data Protection Regulation (the “GDPR”) and law no. 78-17 known as the “informatique et libertés” law, as amended.

In addition, the Advertiser declares that it is informed and that it has informed its agents that, in the context of performance of the contract, APOENA will be required to process their data.

On the one hand, APOENA is the data controller for users’ data for the purposes described in its privacy policy.

On the other hand, APOENA will be required to collect and process personal data of the Advertiser’s employees and other agents (surnames, first names, capacity, contact details, in particular), as data controller for the following purposes.

The processing of these data is necessary:

for compliance with its legal obligations incumbent on each of the Parties (contract management, invoice monitoring, etc.);
for compliance with its contractual obligations (maintenance, support);
for the purposes of the legitimate interests pursued:
- Providing a secure solution (identifier, password, logging);
- Monitoring the quality of relationships with its partners (improving their collaboration);
- Developing its activity by sending emails about its activity.

APOENA may also use the personal data of the Advertiser’s agents and employees for subsequent purposes compatible with the purpose that justified collection, such as dispute management, carrying out internal audits, whether, for example, in the context of optimising its activity, its legal compliance or any restructuring operation of its activity and/or network.

Depending on the purposes, the data are intended for:

the relevant internal departments of APOENA (sales, communications, accounting, etc.);
APOENA’s subcontractors providing the tools and/or services necessary for the purposes defined above and in particular, without this list being exhaustive, data hosting services (Amazon Web services EMEA SARL - Github Inc - OVH - DNSimple Corporation - Google Cloud France SARL - Twilio Ireland Ltd - BrowserStack Inc. - Netim - Docker Inc. - Hosteur SA), consulting, accountancy (Cabinet Exaltys), legal services (El Fath Avocats - Céline Aubert), mailing software publishers (Proton AG), CRM, activity management (ERP), marketing (Canva Pty Ltd).

The Parties may transfer data outside the territory of the European Union but undertake to ensure that such transfers are governed by appropriate safeguards, in accordance with article 46 of the GDPR, and that the data subjects have enforceable rights and effective legal remedies.

The persons whose data are collected have the right of access, objection or rectification in respect of data concerning them, the right to restriction of processing and the right to define general or specific instructions relating to the retention, erasure and communication of their personal data after their death, which the Advertiser undertakes to indicate to its agents.

The existence or otherwise of these various rights depends in particular on the legal basis of the processing concerned by the request. However, it should be specified that these rights are not unlimited.

In the context of the services, the Advertiser may access the data of private users. It undertakes to comply with the Règlementation Informatique et Liberté with regard to these data and in particular (i) to provide the information required under article 14 of the GDPR to the data subjects, (ii) to ensure that persons authorised to process these personal data respect their confidentiality or are subject to an appropriate statutory obligation of confidentiality, (iii) to take the security measures required under article 32 of the GDPR, which may be updated during performance of the Contract, (iv) to respect the principle of limiting data retention periods and (v) to respect the rights of data subjects.

21. Severability clause

If any clause of these CGV is held to be inapplicable or null and void due to a change in legislation, regulation or a court decision, that provision shall be severed from the rest of the terms, which shall remain in full force and effect.

22. Waiver

Any delay or failure by APOENA to exercise any power, right or remedy under these CGV shall not be interpreted as a waiver of that power, right or remedy. Similarly, any single or partial exercise of a power, right or remedy shall not prevent a further or additional exercise of it.

23. Governing law - Jurisdiction

23.1 These CGV and the transactions arising from them are governed by French law. They are drafted in the French language. If they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.

23.2 ALL DISPUTES TO WHICH THE CONTRACT ENTERED INTO BETWEEN APOENA AND THE ADVERTISER, AND THE AGREEMENTS ARISING THEREFROM, MAY GIVE RISE, CONCERNING THEIR VALIDITY, INTERPRETATION, PERFORMANCE, TERMINATION, CONSEQUENCES AND AFTER-EFFECTS, SHALL BE SUBMITTED TO THE JURISDICTION OF THE TRIBUNAL JUDICIAIRE DE STRASBOURG.

24. Advertiser’s acceptance

These CGV are expressly approved and accepted by the Advertiser, which declares and acknowledges that it has full knowledge of them and, as a result, waives the right to rely on any conflicting document and, in particular, its own general terms and conditions of purchase, which shall not be enforceable against APOENA, even if APOENA has become aware of them.

It acknowledges that it has capacity to contract with APOENA.

APOENA service contact: [email protected]

Date put online: 20 December 2025

Articles

General terms of use

1. www.lacartedescolocs.com

2. Site content and use

3. Registration

4. Your personal data

5. Trackers

6. ID5

7. Objectionable material

8. Submission of material

9. Links to other sites

10. Links to La Carte des Colocs

11. User conduct

12. Room share compatibility

13. Indemnity and limitation of liability

14. Right of withdrawal

15. Termination of this agreement

16. Trademarks

17. Hacking

18. No partnership

19. Entire agreement and severability

20. No waiver

21. Modifications

22. Governing law and jurisdiction

23. Force majeure

24. Partnerships

25. Contact

General terms and conditions of sale for private individuals

Preamble

1. Purpose

2. Acceptance

3. Terms for subscribing to paid options

4. Description of paid options

5. Price

6. Payment and invoicing

7. Refunds and withdrawal

8. Liability and force majeure

9. Changes to the General Terms and Conditions of Sale

10. Miscellaneous provisions

General terms and conditions of sale for professionals

Preamble

1. Services offered

2. Subscription to the services – Order, contract and subscription

3. Electronic signature

4. Confirmation of the order and contract

5. Proof of the transaction

6. Right of withdrawal

7. Commitment period

8. Prices

9. Free trial period

10. Payment terms and late-payment interest

11. APOENA’s obligations

12. Advertiser’s obligations

13. Suspension of access to the personalised area and of listings

14. Intellectual property

15. Limitation of APOENA’s liability

16. Claims

17. Early termination

18. Force majeure

19. Confidentiality

20. Personal data

21. Severability clause

22. Waiver

23. Governing law - Jurisdiction

24. Advertiser’s acceptance